Order Status

Has my order shipped?

Shipping information will be available the day after your item has shipped. In most cases, products will be processed and shipped within 24 hours of receiving the order. Please click Order Tracking for more details

How do I track my order?

Please click Order Tracking to go to "Order Tracking" page. Enter your email address and your OrderID received in your confirmation email, then click Submit button, and you can get shipping information of your order.

order status

Can I change my order once it has been processed?

Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes.

I need a copy of my receipt/invoice.

Please contact our customer service department and indicate that you need a receipt/invoice. Then we will send you it by mail.