Replied by canadalaptopbattery.com
Dear customer,
We are so sorry for the trouble, there must be something wrong as we didn't hear from you both online chat and via emails.
In order to better solve your problem, could you provide relevant videos or pictures to us?
It is possible that we will send a new battery for you to test?
For more after-sales questions, our customer service staff will contact you by email and solve your problems later.
As you know sometimes it can be unavoidable to meet some special cases of electronic products. We will test the new battery before shipment.
If they both fail to boot your laptop normally, then we agree to return them both and refund you.
We hope to hear from you soon!
